- All reservations made will be charged in full at the time of booking.
- All Cancellations of a booking must be made in writing (via email) and will only take effect once such cancellation has been received by Sedgefield Backpacker.
- A full refund will be provided if cancelled more than 30 days prior to arrival.
- 50 % refund if cancelled 7 – 28 days prior to arrival.
- 0% refund if cancelled within 7 days of arrival.
- No-shows and reduction in stay will also be subject to a 100% cancellation fee
A 7 % ADMIN FEE WILL BE SUBTRACTED FROM ALL REFUNDS DUE AND WILL BE PAID BACK INTO THE CARD USED FOR ORIGINAL PAYMENT.
- There are NO refunds whatsoever for bookings made using a non-refundable rate.
- At certain times of the year ( 15 of December to 31 of January , Easter weekend ) we reserve the right to ask for full payment with no refund
No children under the age of 16 will be allowed to stay with us unless they are accompanied by the parent. No children will be allowed in our dormitories unless the family has booked and paid a deposit for the entire dormitory. Children under 2 years of age, and sharing a room with their parents, will stay free of charge.
Timber Lodge Farm will not be held liable for the loss, destruction, or damage of any property upon the premises , whether arising from fire, theft or by the negligence (gross or otherwise) or wrongful act of any person in the employment of Timber Lodge Farm.